OUR SERVICES
What we do for you
While other loan servicers take a “call-center approach,” we provide the highest level of client service, with an expert analyst assigned to each loan in our portfolio — giving you a single point of contact and a trusted advisor should any servicing-related issues or questions arise.
Client Navigator, our loan servicing portal, provides current and comprehensive information about your loans financed through Walker & Dunlop.
Loan administration
Our seasoned loan administration experts serve as your main point of contact and handle everything from payments, escrow accounts, and ARM adjustments to payoffs.
Insurance compliance
Our licensed insurance compliance specialists are dedicated to assisting you promptly and effectively with all matters related to your insurance.
Asset management
Our asset managers are responsible for all aspects of property performance and property condition monitoring, including compliance with the loan documents.
Investor reporting
Our investor reporting experts ensure that you receive timely reporting on all matters related to the loans and portfolios you own.
OUR approach
Your trusted loan advisor
Our servicing portfolio consists of thousands of loans, serviced for Fannie Mae, Freddie Mac, HUD, and many other capital sources. We are a rated servicer and currently hold a rating of CPS1- from Fitch.
$131bn
loan servicing portfolio as of 12/31/23
$97bn
GSE loan servicing portfolio in 2022
1mm+
multifamily units as of 12/31/22
It’s often difficult to reconcile escrows and pull statements on the transactions. Client Navigator does a great job of that.
Senior Property Accountant
Jim Schroeder
EVP, Servicing
John Collins
SVP, Servicing GSE Asset Management
Michael Lombard
SVP, Servicing
GSE Loan Administration
Corey Cooper
SVP, Servicing
HUD Loan Administration & Asset Management
Brian McGrath
SVP, Servicing
Capital Markets Loan Administration & Asset Management
Josh Nadeau
SVP, Servicing
Bridge Loan Administration & Asset Management
Bob Watson
SVP, Servicing
Meimei Zhao
SVP, Servicing
Contact an expert
For comprehensive loan services, we are your go-to service provider. Talk with us today about your needs.
Services
Our comprehensive CRE platform offers you both entity-level and property-level finance and advisory services.
Specialties & Sectors
Affordable, multifamily, industrial, and more…you name it and we have the skills and expertise to handle it.