The future of women in commercial real estate: Insights from the Women of Walker & Dunlop Fireside Chat audio series

The commercial real estate (CRE) industry has undergone massive transformations in recent years, from the rapid adoption of technology to shifts in workplace culture. But how have these changes impacted women in the field?

The Women of Walker and Dunlop (WoWD) Fireside Chat audio series brings together industry leaders to explore the future of women in commercial real estate. Participants include host Melissa Jahnke, SVP & Director of Operations, Small Balance Group; Megan Strachan, EVP & Chief Information Officer; Alison Williams, EVP & Head of Small Balance Group, and Archna Gupta, SVP & Chief Underwriter-GSE. The three-part discussion covers technology’s role in CRE, mentorship and work-life balance, and the progress of women in leadership. Below, we break down key takeaways from each episode, featuring specific insights from the speakers.

The role of technology in commercial real estate (Episode 1)

Technology has revolutionized commercial real estate, moving the industry from paper-based processes to AI-powered decision-making. The discussion in Episode 1 centered on how professionals are leveraging technology to work smarter, not harder.

“We used to prepare loan packages that were physically printed, bound, and FedExed to lenders. It would take about two weeks to get feedback on a quote. Now, everything is immediate and streamlined.” – Alison Williams

Panelists discuss how AI and automation are improving underwriting and asset management, reducing inefficiencies, and mitigating risk. However, they emphasize that technology should be used to support—not replace—human expertise.

“The key is using AI as an assistant rather than a replacement. It should make everyone faster and smarter in their decision-making.” – Archna Gupta

Looking ahead, the panel predicted an even greater shift toward predictive analytics, seamless data integration, and AI-driven valuations that will reshape the industry.

“Ten years from now, we’ll see AI transform every aspect of CRE—how we build, sell, finance, and operate.” – Megan Strachan

Mentorship, retainment, and work-life balance (Episode 2)

Workplace flexibility has become a defining factor in talent retention, particularly for women in CRE. The speakers credited COVID-19 with accelerating positive change, enabling professionals to integrate work and life in ways that were previously unthinkable.

“Thirty years ago, you had to be in the office nine to six, nine to ten, whatever it took—because you physically couldn’t get work done any other way.” – Archna Gupta

While flexibility has been a game changer, the panel underscored the importance of mentorship and in-person collaboration for career growth.

“I learned so much just by listening to conversations in the office. Zoom doesn’t replace those moments when you hear a deal being structured or a challenge being solved.” – Alison Williams

For women looking to advance in CRE, the speakers emphasized the need to take initiative in mentorship relationships.

“You have to drive the mentorship relationship. Set up calls, follow up, and be proactive in seeking advice.” – Archna Gupta

Leadership, representation, and advancement (Episode 3)

Women have made significant strides in attaining leadership roles, but challenges remain. The discussion in Episode 3 focused on recruitment, representation, and the structural changes needed to foster long-term inclusivity.

“When I started, I was usually the only woman in the room. It was all gray suits. Now, we see women in leadership positions across the industry. The change has been slow, but it’s happening.” – Archna Gupta

Intentional hiring practices have played a key role in this shift. Companies that once relied on word-of-mouth hiring are now actively diversifying their talent pipelines.

“Historically, hiring was based on who you knew. That’s changed. Now, we’re more intentional about recruiting from a wider range of schools and backgrounds.” – Alison Williams

Technology has also been a critical enabler, providing women new opportunities to advance and balance career and family responsibilities while advancing into leadership roles.

“We’ve seen that when given flexibility, women don’t just keep up—they excel.” – Megan Strachan

The panel concluded with advice for women entering the industry: embrace discomfort, continuously learn, and seek mentorship.

“If you’re always comfortable, you’re not growing. Lean into discomfort—it’s how you level up.” – Megan Strachan

Key takeaways for Walker & Dunlop women in CRE

1. Technology is a tool, not a threat. AI and automation can enhance efficiency, but human expertise remains invaluable.
2. Mentorship is crucial. Seek out mentors, be proactive, and take advantage of in-person learning opportunities.
3. Flexibility fosters success. Work-life balance is achievable with the right support systems in place.
4. Leadership is within reach. Women are making significant strides in CRE leadership, but continued advocacy is necessary.

As the industry evolves, Walker & Dunlop remains committed to fostering a welcoming, forward-thinking environment where women can thrive.